FAQs

Our warehouse is working hard to pick and pack orders as quickly as possible whilst keeping everyone safe. We are currently dispatching orders within 24 hours (Mon-Fri).

We accept a range of credit / debit cards including Visa, MasterCard and American Express as well as PayPal and Apple Pay. If you have any problems with your order please contact us.

From time to time we offer our community promotional codes. You can use these codes at the checkout stage. If you're having problems applying the code it's best to double check the terms of the promotional code and that they work with the items in your cart.

You can only use one code per order. If you have multiple codes we suggest you use the best one available. 

Please refer to your tracking number on your order confirmation for parcel tracking.

We'll sort it out for you as soon as we can. Please take a look at the returns and refunds policy for more details.

Yes. Please take a look at our returns and refunds policy.

Yes, sure it is! Every item of clothing passes through our six-stage process which includes a professional cleaning process.

Sorry. We currently don’t ship internationally. We only ship within the UK (for now!).

The easiest way to help is to become an ambassador and promote Kidclo in your local area. Just email us hello@kidclo.com to let us know you are interested. All ambassadors get special Kidclo discounts.

You can find a collect plus location by using this store locator.

You can send your items in your own bag or box (up to 10kg) by printing another pre-paid postage label or just get in contact with us to request another clear-out-bag. If you have over 20kg of clothing, please get in touch and we'll arrange a special collection.

Vouchers are issued as soon as we have received and processed your bag to the email address you have provided to us. You can pass a voucher onto a friend and vouchers are never redeemable for cash.

We recircle children’s clothing age newborn to 12 years in age. We don’t accept underwear, tights very heavily worn or damaged items and all items must have their size and washing labels attached. We always prefer high-end high street and designer clothing as supermarket and fast-fashion brands have limited resale value. We will only recircle shoes that are in fantastic condition.

The following brands are recommended for sale: Boden, Frugi, JoJo Maman Bebe, Bonpoint, Trotters, Petit Bateau, White Company, Ted Baker, Polarn O.Pyret, Mayoral, Ralph Lauren, Hilfiger, Boss, Gucci and other high-end high street and authentic designer brands.

Any fast-fashion and supermarket branded items such as Primark, H&M, Disney, Tu and George we receive will most likely end up in messy play bundles as they have limited resale value as individual items. Messy play bundles are a surprise selection of items.

If you send us underwear, tights, very heavily worn or damaged items or clothing that does not have their size and washing labels we will automatically add these to our recycling programme.